QUALITY > Company policy.

Company Policy.


FELLAR, in its desire to achieve the highest quality of its service and customer service, is firmly committed to establish, document, implement, fulfil and maintain a Quality Management System to continuosly improve its effectiveness, in accordance with the requirements of the international standard (ISO 9001:2015) and any other legal requirement applicable to the organization, taking into account the context, the interested parties and the strategic management.

FELLAR management team is committed to:

  • RESOURCES: To equip the company of all human and materials resources required to achieve, implement and make a continuous monitoring of the defined objectives..

  • PROCESSES: To determine the required processes for the Quality Management System and its application through the company, determining the sequence and interaction of these processes.

  • EFFECTIVENESS: To determine criteria and methods required in order to ensure both the deal and the control of these processes, internal and external, are effective.

  • SUPERVISION: The execution of a continuous control, the measurement when applicable and the analysis of these processes.

  • IMPLEMENTATION: To implement the necessary actions to achieve the planned results and the continuous improvement of these processes.

  • MANAGEMENT AND LEADERSHIP: The company will run and lead all these processes to fit the requirements of the international standard ISO 9001:2015 and the applicable legal requirements considering the interested parties.

  • SATISFACTION: All these committments have as priority objective, customers satisfaction with the products, the attention and meet their needs.

  • ENVIRONMENT: Commitment to good environmental practices, using resources in a sustainable manner and carrying out proper waste management to contribute to the protection and preservation of the environment.

  • COMMUNICATION: This policy will be communicated to the interested parties, both internal and external.

ISO 9001

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Polígono Industrial Fuente del Jarro. C/Villa de Bilbao,6. 46988, Paterna (Valencia) ESPAÑA / Phone +34 961 34 05 06 / fellar@fellar.com
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